Support

Support

Read before you ask!

How to install fonts

Q.:  Can I purchase individual styles?
A.:  Yes, now you can. Although we suggest you purchase complete families for big savings.

 

Q.:  Can I embed my new fonts?
A.:  Yes, Parachute® fonts have been designed to allow embedding for viewing and printing only.

 

Q.:  How do I access the Euro symbol from my keyboard?  Is this character included with your fonts?
A.:  Since 1999 all Parachute® fonts include the Euro glyph. How you type the Euro depends on which keyboard layout you use. Any of you working with MacOsX press Shift+Option+2 (US keyboard) or Option+E (Greek keyboard). Others please check with apple by following this link Euro for the Mac. Windows users press AltGr+e or Alt+0128 (US keyboard). For alternate keystrokes please check with microsoft by following this link Euro for the PC.

 

Font updates

Q.:  What is OpenType?

A.:  OpenType is a font format developed jointly by Adobe and Microsoft. This technology is promising to be the new worldwide standard for font development. OpenType technology allows full text compatibility between the two platforms (Mac and PC). The font files are common for both platforms. Some of the advanced new features include Small Caps, Ligatures, Oldstyle numerals, support for multiple scripts and languages and more (read more in the support/opentype section).

 

Report a problem

Q.:  I just downloaded my new OpenType fonts. How do I install them?
A.:  The fonts you downloaded or were sent to you by e-mail are compressed as (.zip) to ensure problem-free transmission. Once you have decompressed the fonts, install them either by dragging the font files (.otf) into the /Library/Fonts/ folder (lets all users of the computer access the fonts) or into your own user library folder Users/Library/Fonts/ (lets only you access the fonts). Alternately you may install the fonts with a utility like FontBook or Suitcase. For instructions on how to install your fonts through FontBook or Suitcase please refer to their user manuals.  If you use Windows2000/XP, decompress the files using WinZip or Stuffit Expander for Windows. Once you have decompressed the fonts, proceed with installation into the Control Panel/Fonts directory.

 

Q.:  I work on the Mac. Which font format is best to use for either MacOs9.x or MacOsX?
A.:  If you still work with the older MacOs9.x then your best bet is Postscript Type 1. You can use OpenType fonts in MacOs9.x with some older versions of the Adobe products but in general we do not recommend it. Instead we suggest you upgrade to MacOsX in order to fully implement the capabilities of the OpenType format.  If you work with MacOsX (ver. 10.3.3 or later) and programs such as InDesignCS, PhotoshopCS, IllustratorCS, Word2004, etc. you are set for life. They are fully compatible with OpenType fonts and you will enjoy problem-free compatibility with the Windows environment.  On the other hand if you work with QuarkXpress 6.x you are in a bit of a trouble. QuarkXpress (earlier than version 7) does not fully support Unicode, even version 6.5 for MacOsX offers only basic Roman support with OpenType fonts. So unless you work with basic Latin (1252 Latin-1) your best bet for Quark 6.5 and earlier, is TrueType or Type 1. The new QuarkXpress 7 version has resolved this incompatibility and provides full support for OpenType fonts as well as most popular advanced Opentype features.

 

Q.:  How do I type Greek Polytonic? What are the key combinations?
A.:  Drop a note at [email protected] and we will send you instructions.

 

Q.:  I am German and I need to type some Greek and Russian. How is this possible?  I have never typed in these languages before. Wouldn’t it be easier for us if the client sent us the multilingual text file?
A.:  Follow the instructions in the How To section. You may also find useful the installation instructions for international keyboards.  Make sure you use a “Pro” Parachute font otherwise you will not be able to type/edit in these languages. If the client sent you the text file, you could incorporate the text into your design in just 2 easy steps as described in the How To section.

 

Q.:  I just completed a design project for a client?  Who owns the rights to the fonts I used for the project?
A.:  Whoever paid owns the license rights. If you paid then you own the license rights and you can use the fonts for other projects as well. If your client wants to get the designs and use the fonts on its hardware, then the client has to purchase the license as well. You see, the moment fonts are used on somebody’s hardware they have to be purchased by the owner of the hardware unless there is some special kind of arrangement (corporate license, OEM license, etc).  Go to the Licensing section for further information.

 

Q.:  We are an advertising agency and we use an outside service bureau for our prepress jobs. We are always asked to send along all fonts used. Is this legal?
A.:  No it is not. You are not allowed to send your fonts to a service bureau (unless they have purchased the fonts as well) as stated clearly in the End User License Agreement EULA. Instead we recommend you send your files in a closed format (postscript or pdf).  Doing the proper tests and using the proper settings in advance, you can minimize all errors.

 

Q.:  Can I use your fonts ”as is” for a logo?
A.:  No you cannot. Unless you use it as a base for the final product. In this case we do not ask to design something which is beyond recognition, but at least use your design judgment and make it different.